Hey team, I've been dealing with this for a while now and it's still not fixed. My entire production system is down and clients cannot reach my assistant. This needs immediate attention.
The Issue:
Every time I open the Phone Numbers section, I get a full-page "Something went wrong. This incident has been reported." error. The entire UI freezes and nothing is clickable.
What I've Already Tried:
→ Refreshed multiple times — same error every time
→ Checked here on Discord — multiple other users are hitting the exact same wall
→ Waited — still no fix
Console Errors (this is a platform-side fault, not my account):
❌ Failing Cloudflare challenges — repeated failures hitting challenges.cloudflare.com
❌ Constant net::ERR_QUIC_PROTOCOL_ERROR warnings flooding the console
❌ HTTP 429 Too Many Requests from api.vapi.ai/events — the frontend is stuck in an infinite, unthrottled retry loop against your own API with no backoff
The 429 loop is the smoking gun here — the dashboard is hammering your backend and locking itself up. This is clearly an infrastructure/backend issue, not anything on my end.
My Account Details:
📧 admin@sabra-properties.com
📞 Affected number: +1 (317) 933-8351 (Twilio · REIreply)
Because the dashboard gave no indication this was a platform outage, I also ended up purchasing a new number (+1 346 336 7651) thinking my originals were broken — I'll be requesting a refund for that.
Can someone from the team please acknowledge this and give an ETA on a fix? This is a live production system with real clients waiting.