URGENT — Dashboard Completely Broken / Production ...
# support
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Hey team, I've been dealing with this for a while now and it's still not fixed. My entire production system is down and clients cannot reach my assistant. This needs immediate attention. The Issue: Every time I open the Phone Numbers section, I get a full-page "Something went wrong. This incident has been reported." error. The entire UI freezes and nothing is clickable. What I've Already Tried: → Refreshed multiple times — same error every time → Checked here on Discord — multiple other users are hitting the exact same wall → Waited — still no fix Console Errors (this is a platform-side fault, not my account): ❌ Failing Cloudflare challenges — repeated failures hitting challenges.cloudflare.com ❌ Constant net::ERR_QUIC_PROTOCOL_ERROR warnings flooding the console ❌ HTTP 429 Too Many Requests from api.vapi.ai/events — the frontend is stuck in an infinite, unthrottled retry loop against your own API with no backoff The 429 loop is the smoking gun here — the dashboard is hammering your backend and locking itself up. This is clearly an infrastructure/backend issue, not anything on my end. My Account Details: 📧 admin@sabra-properties.com 📞 Affected number: +1 (317) 933-8351 (Twilio · REIreply) Because the dashboard gave no indication this was a platform outage, I also ended up purchasing a new number (+1 346 336 7651) thinking my originals were broken — I'll be requesting a refund for that. Can someone from the team please acknowledge this and give an ETA on a fix? This is a live production system with real clients waiting.