"Hey Hani, I saw your post in support. I'm a developer at Neo-Syntax and I've seen this happen before. Your dashboard shows a negative balance of $-0.06. Even with a bank linked, Vapi usually freezes the wallet the second it hits red. Try manually adding a small credit (like $5) to clear that negative balance—that usually 'wakes up' the system. If you're still stuck or if you need any high-level Custom Tooling/Python work once you're back online, let me know. We're doing 3 free optimizations tonight for the community to show what Neo-Syntax can do. 🚀 Catch you on the moon! 💸"

Your credit balance is at -$0.06 and Vapi automatically freezes accounts when the balance goes negative. The card isn't the real issue, it's the negative balance triggering the freeze. The reason your cards keep failing is because Vapi uses Stripe to process payments and your bank is most likely blocking the Stripe charge, which is common even with valid cards. Here's how to fix it: Delete all saved cards from dashboard.vapi.ai/billing Call your bank and ask them to allow Stripe or online transactions Re-add your card manually with exact billing details, no autofill Buy $10 or more in credits to clear the negative balance and unfreeze the account Enable Auto-Reload so this doesn't happen again

Please share your org id, it will help us to investigate

it seems resolved