First message is not being heard by the user
# supportn
nightcrawler
04/12/2026, 4:14 PMHi vapi support, i am doing an outbound call and usually the first message of the AI is not being heard by the user, only when the person speaks the assistant speaks again, although our setting is set to "Assistant speaks first"
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Chiranjeet Mishra
04/12/2026, 4:14 PMHi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
Chiranjeet Mishra
04/14/2026, 2:09 PMHi nightcrawler, To help track down this issue, could you share:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!