Inbound From Twilio
# support
m
Hi guys, I've got a telephone that I bought in Twilio, which is being sent to you now inside of Vapi. It can do outbound calls but it's not receiving inbound calls. When I make a call to the phone number, it says this number is not available. Twilio is saying it's your end. I'm not sure if it's their end. Can you advise if there's a different webhook link I need to use because the one I'm using isn't presumably working?
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
u
Can you show me your inbound call settings in vapi?
c
hi, please provide a call id so we can confirm twilio's statement. also, i noticed recently that the default webhook URL from twilio numbers has changed. for VAPI, ensure the webhook URL is configured to this:
https://api.vapi.ai/twilio/inbound_call
m
What do I need to show you? How do I do that? You said show me your call settings or something.
u
Can we hop on a call and then you share your screen