No transcription at all of user audio, yet no erro...
# supportj
Jessica
04/14/2026, 4:21 AMhttps://dashboard.vapi.ai/logs?callId=019d875e-fcd5-7002-8fe1-b0173a214f80&tab=calls
You can clearly hear the audio but no transcription occurs. I can't debug anything off of these logs
c
Chiranjeet Mishra
04/14/2026, 7:52 AMHi Jessica,
We are looking into it. Please allow us some-time, we will get back to you.
Thank you
Chiranjeet Mishra
04/14/2026, 9:09 AMHi, we’re sorry to hear about the issue you’re facing.
Could you please help us with a bit more context:
• Are you seeing the transcription issue across all calls, or only with this specific call?
• Are you using the same telephony/transcriber configuration for all calls?
This will help us narrow down whether it’s a call-specific issue or a broader configuration/provider issue.
j
Jessica
04/15/2026, 9:41 PMOnly this call but I've seen it before. Yes same transcriber and telephony for all
c
Chiranjeet Mishra
04/18/2026, 2:44 PMHi,
Apologies for the delay. We are currently investigating the issue and will share an update with you as soon as possible.
Thank you for your patience.
j
Jessica
04/27/2026, 9:28 PM@Oshi Raghav Is there an update here?
c
Chiranjeet Mishra
05/04/2026, 3:13 PMHi Jessica,
Sorry for the inconvenience you’ve been facing. Could you please confirm if this issue is occurring consistently?
If possible, kindly share a recent Call ID so we can investigate further.
Thank you!