I am using a Vonage virtual number together with a Vapi voice agent. Everything works fine when the call is answered by the AI. But I want to set up a simple flow: If the caller does not want to speak with the AI, the call should be forwarded to a real person (mobile number). Right now, the transfer does not work — the call is not being forwarded to the mobile number. Could you please help me understand what needs to be enabled or configured on the Vapi side to make this work? From the Vonage side, everything appears to be working correctly. The account has sufficient credit, and the phone number is properly configured. The integration with Vapi has been successfully completed, and the agent was set up using your chatbot/agent builder according to the provided guidelines. #1211483291191083018

Hi, Thank you for reaching us out. You can configure transfer call as per you use case. Adding doc for reference: https://docs.vapi.ai/call-forwarding