Hi Vapi team,
I’m seeing outbound calls that work correctly in my SIP trunk/provider, but in Vapi the same attempts are logged as:
status: ended
endedReason: customer-busy
phoneCallProviderDetails.sipStatus: 603
phoneCallProviderDetails.sipReason: Decline
Example recent calls:
019d8ccf-75a9-7aa9-a4f8-a3c496150dda
019d8ccb-d59c-744c-9d17-fb3ca01f28d0
019d8cca-9d14-7aa9-a48b-6f37c5841c61
019d8cca-2800-7000-8fd9-f97efdfc3fa6
019d8cc9-7b24-7ffa-997a-a5bf5c5e538e
Question:
Why is Vapi labeling these as customer-busy when the behavior on my trunk indicates the call flow is working? Is Vapi simply mapping SIP 603 Decline → customer-busy, or is something else causing the 603 to be generated/propagated?