[HELP] Italian Telnyx number — audio not reaching ...
# support
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
v
Action Step: Go to your Vapi dashboard and navigate to
Observe > API Logs
. Look for the 400 Bad Request entry related to
/telnyx/inbound_call
and review the request payload and error details—this will help you pinpoint if there's a misconfiguration or missing field causing the audio issue. Tip: Testing your assistant directly in the dashboard can also help isolate whether the problem is with Telnyx or your Vapi setup. For reference, see the [Debugging Guide](https://docs.vapi.ai/debugging). Source: - [Debugging Guide](https://docs.vapi.ai/debugging)
c
HI can you please confirm if you are still facing the issue?