Hey VAPI support — need urgent help, this was working perfectly fine and has suddenly stopped. Account: rebeltop5.managment@gmail.com The Problem: All agents in my account are completely silent on calls. Both inbound and outbound — the call connects and gets picked up, but the agent says absolutely nothing. No greeting, no response, nothing. On at least one agent the caller is also hearing static noise. Issue #1 — All Agents Silent (Inbound + Outbound) - Calls are connecting successfully (not a carrier issue) - The agent picks up the call - Zero audio output — agent never speaks - Affects every agent in the account Issue #2 — Static Noise on At Least One Agent - Caller hears audible static instead of the agent speaking - Suggests the audio pipeline is active but broken What I changed: Nothing. No prompt edits, no phone number changes, no new integrations. Pure regression. Already ruled out: - Tested multiple agents — same issue on all - Tested both inbound and outbound - Calls are definitely connecting, agent is answering, just no voice Impact: These are live client-facing production systems. Every hour down = missed appointments and lost revenue for my clients. Please investigate what happened to the agents under this account and get them back to working state.

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

Thank you for the detailed report. To help us investigate further, could you please provide the call ID and timestamp of a recent affected call? This will allow us to trace the issue in our system and identify what went wrong. Once we have this, we can escalate and work on restoring your agents as quickly as possible. Source: - [Vapi Discord Support Thread](https://discord.com/channels/1211482211119796234/1370485222214336564)

all of the accounts and agents r affected

@Nouman are you able to resolve the issue? We had a similar issue here... seems our Voice provider deprecated one of our voices and Vapi did not capture this as an error

Nope

If you're using 11labs, my suggestion is to double check any issues there.

no issues tried troubleshooting everything

Hi Nouman, Thank you for the detailed breakdown of the troubleshooting steps you've already taken.

Hey, pinged our team on the other thread you have going. We're going to stick to replying there to keep comms streamlined!

Thanks hopefully we can this fixed today