Hi VAPI Support Team, I’m reaching out regarding a critical issue with my account that needs immediate attention. My account is fully active, has sufficient credits, and has performed reliably in the past—we’ve successfully handled a high volume of calls without any issues. However, currently, the system is not functioning as expected. Here’s the situation: * Agent creation is working fine * Phone number setup is correct * Calls are being successfully initiated and picked up (both on web and phone) * The usual background call connection effect is present But the core issue is that the agent never responds during the call. It feels like the system is about to reply, but no voice output is ever generated. To troubleshoot, I’ve already: * Tested multiple STT/TTS providers (including ElevenLabs and others) * Verified configurations across the board Despite this, the issue persists. This indicates it may not be a TTS/STT configuration problem but something deeper within the call handling or agent response pipeline. This is impacting operations significantly, as multiple active workflows and calls have been disrupted. Given that everything was previously working perfectly on this same account, this sudden failure is concerning. I’d appreciate it if your team could investigate this with priority and provide a resolution as soon as possible. Looking forward to your prompt response. Best regards, Maaz

Hi Maaz, Thank you for the detailed breakdown of the troubleshooting steps you've already taken.

Hey It's not just one call all call of my account are going silent : 1. f340ea10-7f45-4f7f-8645-337626e639b8 2. d67b6d41-f74a-4a84-904e-f9d76da59e40 3. f340ea10-7f45-4f7f-8645-337626e639b8 4. 40911a3d-92e1-409b-b5ee-cc5999e78c56

@Vapi @Vapi Incident @Vapi Support Bot @Shaunak Following up again..... this is the same critical issue our team has been reporting on Discord and via email (rebeltop5.managment@gmail.com) for over a week now, with no response or fix from your side. Calls are connecting, but the AI agents are not responding at all (no voice output). This is happening across all calls, not isolated cases. We’ve already tested providers and verified configurations.. this appears to be an internal issue on your end. This is actively disrupting operations. Please fix this by today or provide a clear update immediately. It is affecting our work alot

Hey folks, pinging our team to look into this.

Hey @maaz hasan, Could you please send the Vapi call ids? their ids start with 019

Check our msgs here

can you please provide the call ids that start with 019xxx from the call logs page in vapi dashboard

give me a sec

019db6ba-bcbb-7ffc-8b0a-c6573f2f285d

okay looking into it

Okay Thanks it works

glad that worked out for you. ill mark this as resolved for now