Urgent: please send magic link
# support
w
Hi Vapi Support Team, I am reaching out regarding an urgent fraud alert I received via email. My account has been flagged for "Authentication Risk" and "Call Risk," and I am concerned about a potential temporary block on my services. Account Email: william.brobergpiller@hotmail.com Can you send me a magic link so I can access my account! Thank you for your help!
s
Hi William, The team has processed this for you-we have just sent a magic link to your email address (william.brobergpiller@hotmail.com).
Please check your inbox (and your spam folder, just in case) and use that link to log in.
w
Hi Shaunak, The magic link was invalid or expired. Could you please send a new one. Sincerely, William
s
Hi William, Thank you for the update.
For security reasons, our platform does not currently support account registration with Hotmail addresses. To ensure you have stable and secure access to your account moving forward, we kindly request that you switch to a Gmail address or another supported email provider.
w
I know. Oshi has failed to give me access for 8 weeks now. Can you please try again with a magic link! It is very important as our data is locked in there
You used to send me magic links that worked previously. So please try again.
s
However, please be aware that we won't be able to provide manual links after this. For security reasons and to ensure you have consistent access, we strongly recommend that you add a Gmail address (or another supported provider) to your organization as an Admin and migrate there. This will allow you to access your data reliably moving forward.
Hi William, I’ve escalated this to our team, and you should receive a magic link shortly.
w
Oshi in your team has failed the migration to my gmail for 8 weeks. Really scary for any entrepreneurs in this forum who rely on Vapi.
s
Hi William, We hear you.
We'll soon send the magic link to your email.