I am having trouble ordering HIPAA compliance. I am getting an error message 400. My organization id is 17fb6e8b-f152-4232-badb-dcd202e91b59, my wallet id is b20a52ea-fecd-4ee0-8a41-71c3c7af472b. Checking the browser console this is the exact error message: https://api.eu.vapi.ai/subscription/b20a52ea-fecd-4ee0-8a41-71c3c7af472b/hipaa {"message":"Couldn't create HIPAA agreement","error":"Bad Request","statusCode":400} Any assistance would be really appreciated 😊 Best regards Marc

Hey Marc, that 400 usually means something in the request isn’t meeting the HIPAA provisioning requirements (often wallet/org linkage, region mismatch, or missing billing/verification on the wallet). I’d double-check the wallet is fully activated for EU usage and tied correctly to that org, and confirm HIPAA is enabled for your account tier before hitting that endpoint. Happy to take a closer look and help you sort it quickly, I’ve handled similar cases before. Quick question: have you already completed billing setup and org wallet linking on your Vapi dashboard, or is this the first attempt?

thx for the quick response ❤️

Got it, thanks for confirming if billing and credits are already sorted, then it’s likely not a payment issue but something with the HIPAA agreement setup itself. I’d double-check that the name and legal company name match your billing details exactly, and try enabling it directly from the dashboard once to rule out any API hiccup. Sometimes this also needs backend enablement on the org before it goes through. Happy to walk through it with you and fix it quickly, just send me a message privately 👍

sent you a dm 🙏

Hi, Sorry for the delay. We understand you’re facing an issue setting up HIPAA billing on the EU dashboard. Could you please help us with the following: 1. Share a screen recording of the process you’re following and the error you’re encountering Note: Credits in your wallet cannot be used to purchase add-ons. The $1k credits and the HIPAA add-on are separate. To enable HIPAA for your org, you’ll need to complete the purchase using the Purchase button. Thank you! https://cdn.discordapp.com/attachments/1498395724340138234/1500872892693352550/image.png?ex=69fa044e&is=69f8b2ce&hm=957aadd3535f8aa057ecdd885565c5fd6cdd2d27ca34a5c21cf2802c573cd9fd&