we’re seeing a strange issue with the transfer tool on Vapi. For inbound calls, when the agent picks up, the call sometimes gets transferred to a different extension than intended. However, when we schedule an outbound call using the same agent, it routes to the correct destination without any issues. Could you help us understand what might be causing this inconsistency?

Hi there 👋 We’ll take a look at your setup as soon as we can. While you wait, you might find these resources helpful: • ⚙ [Configuration guide for assistant-based warm transfers](https://docs.vapi.ai/calls/assistant-based-warm-transfer#configuration) • 📘 [Full documentation for creating or updating a TransferCallTool](https://docs.vapi.ai/api-reference/tools/create#request.body.TransferCallTool) If you’re running into a specific issue, please include your Call ID (if you haven’t already) so we can investigate!

call ids worked correctly: 019dd0b5-f111-7551-ada7-e875d385cbeb (it actually landed on frontdesk) didn't work: 019dd0b3-63df-7dd1-aa3a-a587d66c30d6 (landed on ememgency answering service) both cases assistant forwarded the call but one landed correctly another one didn't