VAPI API #5734 transaction investigation req
# supportw
woxales
05/11/2026, 5:27 PMJust want to clarify this is a money related support ticket. I got charged May 1st for unauthorized API usage. I do not have any existing accounts for my emails so would like this investigated and refunded. I have attached screenshot of the transaction for reference:
https://cdn.discordapp.com/attachments/1503448436467568802/1503448446126919690/Screenshot_2026-05-10_at_6.24.37_PM.png?ex=6a0362fa&is=6a02117a&hm=a7371b5a66a730cc021f7928d57cb6c67752618cfdf81ea2269ac1ecb6a814c2&
s
Shaunak
05/21/2026, 6:57 AMSince this is a billing issue we'll need to look into it more carefully. Could you please email us at support@vapi.ai with the transaction screenshot and any relevant card details so we can investigate and get this resolved for you?
Shaunak
05/21/2026, 6:57 AMHi,
Thanks for flagging this.
Just to confirm, are you saying that you don't have a Vapi account at all and were still charged? If so, it's possible your card details were used without your knowledge to create an account.