Hey team, Wanted to know what next steps should be. I had purhcased the HIPAA Add-on but am faced with an error that told me to contact support. I have already reached out via email but was told to reach out here.

Hi, Sorry to hear about the inconvenience you faced. Could you please elaborate a bit more on the issue you’re seeing and also share your Organization ID? As we understand it, you’re facing an issue while enabling the HIPAA add-on — please confirm if that’s correct and share SS or recording so we can investigate further. Thank you!

Yes that is correct, I believe you also replied via email aswell

Hi, Just to let you know, HIPAA/ZDR charges are not deducted from wallet credits. They need to be enabled separately from the Billing section, and payment for them is handled independently rather than through the wallet credits https://cdn.discordapp.com/attachments/1503463882310549634/1504617659570983094/image.png?ex=6a07a3e4&is=6a065264&hm=1c555f35f50611fa8b387ebb8f09295339097a34e5f78e841b0a4b0cbc3fc9ec&