[CRITICAL] Our calls got stale after yesterday's d...
# supportv
Vini
05/22/2026, 1:57 PMHello, the calls for the Organization ID 3ac5f017-3eb1-4a9e-afba-485b6c58dfb0 got stale in progress and we can't receive any new calls. We get an "Over Concurreny Limit" error when there's actually no calls in progress at all since yesterday!
This is causing huge problems to our clients.
Vini
05/22/2026, 2:27 PMWe temporarily increased our concurrency limit so we're able to operate again. The stale calls still need to be cleaned up and we need the confirmation to be sure we can turn it down again. Additionally, it was necessary to purchase credits for this, so it would be desirable to have it back once the issue is solved.
Vini
05/22/2026, 11:53 PM@Sarthak ( Vapi ) we see other clients that complained after us solved on this same issue here and we're more than 24h complaining about this and nothing!
s
Sarthak ( Vapi )
05/23/2026, 1:50 AMHey Vini, Apologies for the delay, it should be working now for you.
Sarthak ( Vapi )
05/23/2026, 1:51 AMWe did reset this for everyone facing this issue.
Sarthak ( Vapi )
05/23/2026, 1:52 AMI didn't acknowledge everyone. I will flag it for the support team. But it should be fixed for everyone facing this issue.
Sarthak ( Vapi )
05/23/2026, 1:54 AMYou can cancel extra concurrency now; you will be only charged for the applied period. Ping me after done, will refund the amount charged.
Sarthak ( Vapi )
05/23/2026, 1:54 AM@Vini ^
v
Vini
05/23/2026, 3:19 PMThank you @Sarthak ( Vapi ), I see it came back as VAPI credits, so that's fine, happy it's resolved
s
Sarthak ( Vapi )
05/23/2026, 4:25 PMThanks for confirming. I have refunded the deducted credits for 1 day as well in the form of a coupon. Apologies for the inconvenience.