Hello,
Inbound SIP routing results in a "Phone Number Not Found" audible VAPI alert, causing the phone call to terminate.
We started receiving this error after deleting the SIP credentials and phone number we added under a different organization and moving them under a new organization.
We can successfully make outbound calls, but inbound calls are routed from the PBX to the VAPI, and it gives a "Not Found" alert as if the assistant is not connected.
Is this a cache that needs to be cleared? I am sharing the relevant information below. I expect a solution as soon as possible. Thank you.
Information about the Organization Experiencing the Current Problem:
Organization ID:
810ba100-0c63-4b0d-a27a-80861e4a3a8a
Credential id:
ad710ff5-a0bf-4ddf-a3c8-797660be821e
Phone Number ID:
3ed011aa-382c-4a1f-935a-8496247e8555
Assistant ID linked to PhoneNumber:
50647df7-97ca-46aa-87fe-241c7b1db460