Regarding the inbound "Not Found" audio alert mess...
# support
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Hello, Inbound SIP routing results in a "Phone Number Not Found" audible VAPI alert, causing the phone call to terminate. We started receiving this error after deleting the SIP credentials and phone number we added under a different organization and moving them under a new organization. We can successfully make outbound calls, but inbound calls are routed from the PBX to the VAPI, and it gives a "Not Found" alert as if the assistant is not connected. Is this a cache that needs to be cleared? I am sharing the relevant information below. I expect a solution as soon as possible. Thank you. Information about the Organization Experiencing the Current Problem: Organization ID: 810ba100-0c63-4b0d-a27a-80861e4a3a8a Credential id: ad710ff5-a0bf-4ddf-a3c8-797660be821e Phone Number ID: 3ed011aa-382c-4a1f-935a-8496247e8555 Assistant ID linked to PhoneNumber: 50647df7-97ca-46aa-87fe-241c7b1db460
It is very important that this issue is resolved quickly. I kindly request your support. I removed and re-added the phone number but it didn't fix it. NEW PhoneNumber ID: fe6e9dd6-8082-4c5b-b165-bd02eea3944d @User
The problem was resolved with intervention from the power plant. It wasn't caused by VapiAI.
s
I changed it to Weekly Channel as suggested and it solved it. Thanks.