Hi team, I’m the admin of NomadX S.R.L.S. I’m trying to set up my billing profile but the dashboard only shows the 'auto-refill' option. I need to add my company tax info for proper invoicing. My account email is abisof.31@gmail.com. Could someone please help me get my invoice details manually added so I can proceed with payments today? @User @User @User

Hey! Thanks for flagging this. I checked with our team and unfortunately adding VAT/tax ID details to Vapi invoices isn't supported at the moment. It's something we're actively working on including in the near future. In the meantime, you can download your invoices from https://dashboard.vapi.ai/org/billing after each credit purchase and add your company details manually. That's the workaround most EU businesses use for now. Sorry for the inconvenience, and I'll make sure this is noted internally so it gets prioritized. Regards, Chiranjeet Vapi Support

Dear Chiranjeet, Thank you for your follow-up and for clarifying the current process for downloading invoices. I have accessed the invoicing section as suggested, but I am facing two critical issues that require your immediate attention. Please note that I have been attempting to resolve this for two days now, and as this is causing significant operational downtime for my company, your urgent assistance would be greatly appreciated. 1. Persistent Billing Information: Currently, I have to re-enter my company's details every time I download an invoice. Could you confirm if this is the expected behavior, or is there a way to permanently save my company’s tax details within the portal to avoid manual entry for every transaction? 2. Critical Payment Failure: This is our primary blocker. After linking my payment method via Stripe Link, any attempt to top up my wallet fails with a "payment method error." This situation is critical as it completely halts our development and project implementation. We rely on Vapi for our core infrastructure, and we are currently unable to proceed with our operations due to this failure. Could you please prioritize investigating why the payment is failing? If there is any limitation with Stripe Link on your end, or if I need to use a different payment method, please advise immediately so we can resolve this. I look forward to your prompt response to get our account up and running today. Best regards, Sofia Mantovani NomadX S.R.L.S.

Hey, @nomadx How are you doing today? Maybe could you explain about your ongoing project? I'm interested in it and if you need extra dev's help, I wanna collaborate with you. Please let me know it is possible. Thanks

Hey Sofia, Thanks for the detail and sorry for the continued friction here. I looked into the payment failure and it's most likely that our payment processor, Stripe, has temporarily flagged your card due to multiple payment attempts in a short period. This is an automatic fraud prevention measure on Stripe's side and it should clear on its own. Here's what I'd suggest: 1. Wait 24 hours before trying again. 2. When you do try, skip the Stripe Link option and enter your card details directly in the Payment Method section at https://dashboard.vapi.ai/billing. After entering the card, make sure to click the small tick/checkmark icon next to the card input to save it. That step is easy to miss. 3. If a verification popup appears, complete it and click the tick icon again. On the invoice details question, yes, re-entering your company info each time is the current behavior. It's a known gap and on the roadmap, but no timeline to share yet. Let me know how it goes after the 24 hours. If the payment still fails, share the exact error message you see and I'll dig further. Regards, Chiranjeet Vapi Support