Hi Vapi team, I run a takeaway pizza and sandwich restaurant that has been in business for over 25 years. Our main order channel is phone calls, and I'm looking to automate this with an AI voice agent. Here's my current setup: - POS system: HIOPOS - Order channels: own website, Just Eat, and phone - Phone infrastructure: managed by a local telephony provider (SIP-based) What I need: 1. An AI voice agent that answers incoming calls and takes orders conversationally in Spanish/Catalan 2. Once the order is confirmed, it sends it to HIOPOS so it prints automatically in the kitchen 3. Integration with our telephony provider via SIP or webhook Important note regarding HIOPOS: their API is private and custom-built on request. They have confirmed they are willing to develop a custom API for this integration, but their technical team would need to coordinate directly with Vapi engineers to agree on the specification and implementation. My questions: - Can Vapi receive incoming calls via SIP from a third-party telephony provider? - Can Vapi call a custom REST API at the end of a conversation to submit the order to HIOPOS? - Would your team be willing to coordinate with HIOPOS engineers to define and implement the API integration? - Do you have experience with similar restaurant/takeaway integrations? - What would the estimated cost be for this setup? Thank you.

Hi, Thanks for reaching out - this is a great use case for Vapi. Let me answer your questions: