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Is there any possible configuration in which the c...
# support
m
We are trying to implement an outbound phone calling call center and the fact that the audio is always recorded by default creates a problem for us, because for recording we need both parties consent. So we have to introduce every phone call with a legal disclosure message, that makes the conversation less natural and increases the possibilities of the other end hanging up. Would it be a possibility in which the audio is not recorded at all so we can remove that legal disclosure message?
j
If call recording is creating compliance issues, it’s worth checking whether VAPI allows recording to be disabled or controlled per call. That could help keep conversations more natural while still staying compliant with consent laws. I’ve helped with similar call center setups and can take a closer look if you'd like. Which regions or countries are you making outbound calls to, since consent requirements can vary quite a bit? @ManuPerte
s
Hi, You have a few options to handle this:
1. Disable recording entirely The simplest approach. Set 
recordingEnabled: false
in your 
artifactPlan
. No audio is recorded, so no consent disclosure is needed. You can still keep transcription and logging enabled if you need conversation records.
Copy code
json
{
  "artifactPlan": {
    "recordingEnabled": false,
    "loggingEnabled": true,
    "transcriptPlan": { "enabled": true }
  }
}
More details: https://docs.vapi.ai/assistants/call-recording
2. Compliance-level data controls (HIPAA / ZDR) If you need stronger guarantees, Vapi offers two options depending on your needs: - ZDR (Zero Data Retention) ($1K/mo): No data stored at all after the call ends. No recordings, logs, or transcriptions are retained. The "nuclear" option for maximum privacy. - HIPAA ($2K/mo): Full HIPAA-compliant data storage with all platform features available (logs, transcriptions, recordings stored securely).
3. Recording Consent Plan (Enterprise) For Enterprise customers, there's a built-in consent plan that automatically handles the disclosure before recording begins. It supports "stay on line" (implied consent) and verbal consent flows. The stay-on-line approach is the least disruptive for outbound calls. More details: https://docs.vapi.ai/security-and-privacy/recording-consent-plan
Let us know if you have any questions.
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