@Vapi Our organization’s concurrency is currently stuck at -1, which is preventing us from making calls impacting our clients and operations. Could you please assist in resetting it? I would also appreciate any insight into what may have caused the over concurrency issue so that I can address and prevent it on our end going forward. Organization ID: 9d9772f3-9eb6-4d88-a410-1b90f2fd7280

To address your concurrency issue: Please log in to the [Vapi Dashboard](https://dashboard.vapi.ai/settings/billing), navigate to Settings → Billing, and check your Reserved Concurrency (Call Lines). If the value is incorrect or stuck, try increasing or resetting the limit directly from the dashboard—changes apply immediately. If the issue persists, contact Vapi support for a manual reset, as negative concurrency is not a standard state. You can also monitor your concurrency status using the API:

bash
curl 'https://api.vapi.ai/analytics' \
  -H 'authorization: Bearer {VAPI-PRIVATE-TOKEN}' \
  -H 'content-type: application/json' \
  --data-raw '{ "queries": [{ "name": "Number of Concurrent Calls", "table": "subscription" }] }'

For prevention, ensure you monitor concurrency spikes and upgrade before hitting limits, as described in the documentation. Source: - [Understanding Call Concurrency](https://docs.vapi.ai/calls/call-concurrency)

Hey! Good news, your concurrency counter has been reset and your org should be back to normal now. You can try placing a call to confirm. As for what caused it: this is a known bug where the concurrency counter can get stuck (usually after a call ends abnormally, like a network drop, a timeout, or a crash mid-call). The counter thinks a call is still active when it is not, so it keeps adding up until it hits your limit or goes negative. To reduce the chances of it happening again: 1. If you ever notice calls hanging or not ending cleanly, end them explicitly via the API (DELETE /call/{id}) rather than letting them time out. 2. If the counter gets stuck again in the future, reach out to us and we can reset it quickly, it usually takes just a few minutes. Sorry for the disruption to your operations. Let us know if anything else comes up. Regards, Chiranjeet Vapi Support