Ended: Assistant Did Not Receive Customer Audio
# support
m
Hi Team, We are frequently encountering the error "Ended: Assistant Did Not Receive Customer Audio" on Vapi. We have attempted to reproduce the issue by denying microphone permissions, but were unable to trigger this specific error. Could you please clarify the exact root cause of this message and the specific conditions under which it occurs? This is significantly impacting our traffic, so any guidance on how to resolve or prevent this would be greatly appreciated callID -- 019e9146-e439-788b-9a1e-4fea6a3b88f9
j
This sounds more like an audio delivery issue than the caller simply not speaking. I've seen similar cases caused by browser permissions, unstable network connections, or the audio stream not properly reaching Vapi. Is this happening on specific devices/browsers, or are you seeing it randomly across different users? @MOhit
c
Hey the error "Ended: Assistant Did Not Receive Customer Audio" on Vapi. is because of the issues with the end user's microphone