exquisite_quokka_56221
04/24/2024, 5:14 AMVapi Support
04/24/2024, 5:14 AMVapi Support
04/24/2024, 5:15 AMunknown-error
status you're encountering, as indicated by the call log with ID 225a4365-f95e-426e-aae2-2d0ad6ebe8c4
, is a general error that signifies an unexpected issue occurred during the call process. This type of error doesn't provide specific details on what went wrong, making it challenging to diagnose without further investigation into the system's internal logs or operations [(1)]() .
Given the components involved (Deepgram for transcription, GPT-3 for the model, and ElevenLabs for voice synthesis), and the issue you've described (the introduction message plays but then no further action occurs, and the expected silence timeout doesn’t trigger), a few potential areas of concern could be:
1. **Integration Issues**: There might be a problem with how these services are integrated within your setup, potentially causing a failure after the initial interaction.
2. **Configuration or Limitations**: There could be a misconfiguration or a limitation reached with one of the services (Deepgram, GPT-3, or ElevenLabs) that's not immediately apparent.
3. **Silence Timeout Configuration**: The issue with the silence timeout not occurring as expected might indicate a problem with how the silence detection or timeout configuration is set up within your Vapi assistant settings.
Unfortunately, the information sources provided do not detail a direct way to resolve unknown-error
issues or investigate specific call IDs. In these situations, a review of the configuration in the Vapi dashboard, and potentially reaching out to the support or technical teams of the involved services (Deepgram, OpenAI for GPT-3, and ElevenLabs), might be necessary to identify and resolve the underlying issue.
It's also beneficial to review any logs or error messages provided through Vapi's dashboard or the associated servicesVapi Support
04/24/2024, 5:15 AMexquisite_quokka_56221
04/24/2024, 5:18 AMexquisite_quokka_56221
04/24/2024, 5:24 AMVapi Support
04/24/2024, 5:24 AM