Assistant crashed with error pipeline-error-openai...
# supportp
piechos
04/20/2024, 9:40 AMThe assistant suddenly stopped talking and I see there was a weird error. The ID of the call is 03ccede9-8348-4a6f-bfdc-548f157021be
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Vapi Support
04/20/2024, 9:40 AMHi @piechos, I'm an AI assistant for Vapi. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions.
Vapi Support
04/20/2024, 9:41 AM### Answer
The error "pipeline-error-openai-voice-failed" indicates there was an issue with the OpenAI voice integration within your Vapi call. This could be due to various reasons such as issues with the voice service provider or configuration problems. To troubleshoot, you might want to review the assistant's configuration, especially related to voice settings, and ensure all required fields are correctly set up and the voice service is operational. If the issue persists, checking the Vapi documentation or reaching out for support might be necessary. For more detailed insights into call errors, you can refer to the "Get Call" API endpoint documentation [(1)]() .
Vapi Support
04/20/2024, 9:41 AMGot it. Tagging @User for additional help.
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Sahil
04/20/2024, 11:51 AMThe issue was due to an OpenAI Speech Stream Error, indicating a problem with the streaming component. Could you try a few more times and let me know if this persists or if it was a one-time occurrence?
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piechos
04/20/2024, 4:52 PMOnly a one-time occurrence. If it happens again, I will let you know
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Sahil
04/20/2024, 5:24 PMSure.