Agent speaking over itself and returning gibberish
# supportk
KH
06/14/2024, 5:42 PMI experienced multiple calls with gibberish and answers that were speaking over itself. It would be awesome if you could see if there are any obvious issues here. Here are some of the call IDs:
cf6accbb-eac9-4125-948d-045652a0d12b
begins at 2:38
Transcript: I do not. I have that due information. Not have. Would you that like information me to transfer you to someone that would might you
Expected Output: I do not have that information. Would you like me to transfer you to someone that might?
e213ffab-b838-4b92-a7cf-c5ba77015a6c
began at0:13
Transcript: Of course, Let's make sure your audio is set up correctly. No 1 problem Zoom. Please let's follow make these sure steps. Your 1 audio, Davies open Zoom is set to up. Click correctly on in your Zoom initials. Or please profile follow picture these in steps the top, right corner 1, open 3, Zoom select settings. 2. From the click drop down, your menu initials, or for profile In picture, the settings in window, the click top, the right corner. Audio, Tab 3 on.
Expected Output: Of course let's make sure your audio is set up correctly. - While in the Zoom client, in the top right corner, click on your initials (or profile picture if applicable). From there, click Settings followed by the Audio tab. Once there, verify that the speaker and microphone drop downs match the device you are trying to use. You can use the Test Speaker an Test Mic buttons to verify you have the correct device selected.
I have 5 other calls with this same issue, but the message is too long with all of them included. The call IDs for the other 6 calls are: 72454454-c4c3-406e-9383-144b0c8e6ece c7ee7169-a743-4f26-8495-f03e0ef70738 75005d61-3113-4980-94da-06b7ae3533ac f13dee4c-861c-4fd5-9650-3c074beb0dbc f6d5f2a2-39ca-48bc-ba82-5d899ad97a0b
v
Vapi
06/14/2024, 5:43 PMmessage has been deleted
Vapi
06/14/2024, 5:44 PM@KH
I'm sorry to hear about the issues you've been experiencing with the calls. It seems like there might be a problem with the voice synthesis or the call handling logic that's causing the speech to be jumbled and overlap. To address this, I would need to investigate the specific details of each call based on the IDs you've provided.
However, as a support bot, I don't have direct access to the call logs or the ability to troubleshoot specific calls. I recommend reaching out to our technical support team with the call IDs and the issues you've described. They will be able to look into the call records and determine what might be causing the problem.
If there's anything else I can assist you with or if you have further questions, please let me know!
Vapi
06/14/2024, 5:44 PMYou can continue this conversation by mentioning me in the message.
k
KH
06/14/2024, 5:54 PMTheasking for help button is having an error, ut hoping to stillget help
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Vapi
06/14/2024, 5:55 PM@KH
I'm sorry to hear that you're experiencing an error with the help button. I'm here to assist you, so please feel free to share any details or questions you have, and I'll do my best to provide you with the support you need. If there's a specific issue you're facing with the Voice API or any other concerns, let me know, and we'll work through it together.
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Sahil
06/15/2024, 10:21 AMLooking into it.
Sahil
06/16/2024, 6:33 AM@KH can you give a try once more?
k
KH
06/21/2024, 12:37 PMThank you! The issue seems to be fixed!
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