Outbound Call not Working
# support
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Hi Everyone, I have a Make Scenario which does the API post to VAPI successfully However the call does not initiate, Setup is Make - > Vapi using a Twilio number, are there extra requirements needed for outbound calling via Twilio? Make Pulls the number from a google sheet and then passes that on. Thanks
v
message has been deleted
@Fiveofknives Hello! It's great to hear that you're using VAPI with Twilio for outbound calling. If your API post to VAPI is successful but the call is not initiating, there are a few things you might want to check: 1. **Twilio Account Configuration**: Ensure that your Twilio account is set up correctly for making outbound calls. This includes having a verified phone number and sufficient balance for making calls. 2. **Webhook Configuration**: Verify that the webhook you're using to initiate the call is correctly configured in your Twilio account. 3. **Permissions**: Check that your Twilio number has the necessary permissions to make outbound calls to the destination you're trying to reach. 4. **API Request Details**: Review the details of the API request you're making from Make to VAPI. Ensure that all required parameters, such as the
To
and
From
numbers, are correctly formatted and included in the request. 5. **Error Logs**: Check for any error messages or logs in both Make and Twilio. These can provide insights into what might be going wrong. 6. **International Calling**: If you're making international calls, ensure that your Twilio account has international calling enabled and that the destination number is in the correct international format. 7. **Number Formatting**: Make sure the phone numbers pulled from the Google Sheet are in E.164 format, which is required by Twilio for making calls. If you've checked all these points and the issue persists, you may need to look into the specific API response you're getting after posting to VAPI or consult Twilio's support for more detailed troubleshooting. If you need further assistance or have more details to share, feel free to ask!
You can continue this conversation by mentioning me in the message.
s
Can you please provide me some error messages or loom video which can help me to debug it?
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