Assistant not answering
# supportm
Max28
06/18/2024, 5:29 PMI have had around 5 phonecalls today in which the assistant simply did not answer.
The recording also stops at some point, even though the call is not ending and I am still saying something.
Example call ID: 4a293839-1b1d-4d22-afe7-09af278e2416
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Vapi
06/18/2024, 5:31 PMmessage has been deleted
Vapi
06/18/2024, 5:31 PM@Max28
I'm sorry to hear that you've been experiencing issues with the assistant not answering during your calls. To address this, I'll need to gather a bit more information. Could you please tell me if you received any specific error messages during these calls, or if there were any common factors such as the time of day or the type of queries you were making? This information will help us to troubleshoot the problem more effectively.
Vapi
06/18/2024, 5:31 PMYou can continue this conversation by mentioning me in the message.
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Sahil
06/18/2024, 5:47 PMHey, sorry about the issues. We've rolled back the changes while we investigate.
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