Unable to start call: "An application error has oc...
# support
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User hears some weird childish voice saying something like "An application error has occured" after 2-3 long rings. Then call is being ended. Such issue happens pretty frequently. Our system typically does not get any requests from VAPI. We don's see any logs. Example of issue: - Approximate time: 19th of July, 14:15 (UTC timezone) - Call ID:
d6eb5120-7343-422b-ad1a-845edb18e1fa
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@User
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message has been deleted
@Moody Reaper I'm sorry to hear that you're experiencing issues with the calls. It seems like there might be a problem with the connection or integration with the call provider. Since you mentioned that your system typically does not receive any requests from VAPI and there are no logs, it's possible that the issue lies with the call setup process. Given the details you've provided, I would recommend checking the following: 1. Verify if there were any outages or known issues with the call provider around the time the issue occurred. 2. Ensure that the call setup configurations are correct and that the VAPI is properly integrated with your system. 3. Check if there are any errors or warnings in the Twilio dashboard, as Twilio is often used for managing calls and might provide insights into the issue. If the problem persists, it would be best to reach out to the support team of your call provider with the Call ID and the approximate time of the issue for a more detailed investigation. Would you like me to assist you with anything else at this moment?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
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can you please confirm was this twilio call sid CAfb51a9248393d9c33ca48d2fde4eab56 for the call?
if yes then can you please verify the call end reason over the twilio console please.
because of no response closing this ticket.