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Agency Setups Orgs & Server URls
# support
a
Hello, We are starting an agency that helps companies setup conversational AIs like Vapi to assist in various tasks through phone and web calls but we are unsure how to structure our Vapi account and server integrations. Since we will be managing and upselling Vapi + Automations to multiple clients we would like them to each have different servers to handle the logic and processes (not to mention its safer to not combine all our clients under one vapi Org or server) Ideally we would like to have under our account a seperate organization that points to a dedicated server. We are however, concerned that there is a limit to orgs, or there is a better way to manage this. For example one Org but multiple server URLs. Not sure how to proceed. Thanks https://cdn.discordapp.com/attachments/1264002452110184459/1264002510285439068/image.png?ex=669c4992&is=669af812&hm=3d566f67380f071b431e36c94b74267b3bee2c67808b6f204e6de0ddfd9c25cc&
v
You can continue this conversation by mentioning me in the message.
@alifarahat Hello! It's great to hear about your new agency and your interest in using Vapi to provide conversational AI services. You're on the right track thinking about the structure of your Vapi account and server integrations. With Vapi, you have the flexibility to manage multiple clients within your account. Here's how you can structure it: 1. **Multiple Organizations**: You can create separate organizations within your Vapi account, each for a different client. This way, each organization can have its own set of assistants and configurations. However, you should be aware that there might be limits to the number of organizations you can create, depending on your subscription plan with Vapi. 2. **Server URLs**: Each organization or assistant can have its own dedicated 
serverUrl
to handle the logic and processes. This means you can set up a unique server for each client, ensuring that their data and processes are kept separate and secure. - At the account level, you can set a default 
serverUrl
in the Vapi Dashboard, which will apply to all assistants under the account unless overridden. - At the assistant level, you can specify a different 
serverUrl
in the assistant configuration. This allows you to direct function calls to a client-specific server, overriding the account-level URL. The second option, using one organization but multiple server URLs at the assistant level, might be a more streamlined approach. It allows you to manage all clients under a single organization while still maintaining separate servers for their respective processes. If you're concerned about limits or looking for the best practice tailored to your specific needs, I would recommend reaching out to Vapi's support team. They can provide you with detailed information on account structures, limitations, and best practices for managing multiple clients. Would you like assistance in contacting support or have any other questions on how to proceed?
Got it. Tagging @User for additional help.
s
@alifarahat you can create many org's there is no limit to it as of now and cap your client accordingly, and each org has it's own server url.
a
Thanks for the info @Shubham Bajaj if this changes in the future will we get enough warning? Any other alternatives I should consider?
s
yes we will update if any changes are made.
a
One more question please. I know you can set a server url on the assistant as well. Is this the save as the server URL in the org? Also is the server URL in org for inbound assistance only?
s
it's an dept level check if assistant is assigned server url then that url is used else org level
i wanted to know from agency level what do you think can be done for your org and billing management.
a
Ideally one bill that is itemized for each org and the usage under it. But I understand that this will be a mess for sometime
Ideally these extra orga should be a form of Subaccounts that belong to the parent org. With the ability to transfer ownership in the future
s
this we can work on.
d
can you create Organizations via API?
s
no as of now.
t
Any new about the Org API ? ...Is it planned soon ? That would really facilitate customers management..
s
you can raise the feature request over here: https://vapi.canny.io/feature-requests?search=pause
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