Several calls failing today
# support
m
Almost all of the calls I placed using either VAPI dashboard or API have failed today. The number receiving the call picks up, but the assistand does not start. I am not using 'Cartesia' in any of them. I also tried different numbers, different assistants, with and without tools attached to them. some of the call ids: 16ddd630-9b5a-4551-bf2f-f4892dceada4 e13fad10-d4b8-4adc-862e-27e173d9b558 16ddd630-9b5a-4551-bf2f-f4892dceada4 b5c3cf38-6b3e-4c24-b69a-0483497b1fce
v
You can continue this conversation by mentioning me in the message.
@Marlos I'm sorry to hear that you're experiencing issues with your calls. It seems like there might be a problem with the assistant connection or setup. To better assist you, I'll need to gather a bit more information. Could you please provide me with the following details: 1. The exact time frame when you noticed these issues. 2. Any error messages you might have received. 3. The names or IDs of the assistants you tried to use. 4. Whether you've made any recent changes to your assistants or call flows. This information will help me investigate the issue further and provide you with a more accurate solution.
m
Assistant_ids: 84c94931-8543-4cdc-a20b-fabb0001a42d 375e5a7b-28e4-446d-939b-d4530d4468d9 all of the calls were made today (August 16th) no recent changes in the assitants or call flows no error message
@User
s
@Marlos can you share the assitant demo link in dm?
m
Just did that. Over the web, sometimes it is working. When calling from the imported from numbers, the user receives the call and the it goes silent before dropping. Not saying even the first message.
s
That's really weird. I just made a call, right now through the URL that you shared and it worked for me.
Can you make one more outbound call and provide me id for that one?
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