My Squads have started transferring the calls randomly. I have tried everything I can think of to control the timing and conditions for the transfer in the prompt but nothing is working. It follows the rest of my instructions step by step except for the transfer. It will literally transfer the call while I am in the middle of a sentence and cut me off. Did something change in the way this works because it seemed to work fine 2 weeks ago when I set it up? Any tips on how to update my prompt to get better results?

@mindofman I'm sorry to hear that you're experiencing issues with the call transfer behavior. It sounds like there might be a problem with the conditions or triggers set up for the transfer action within your voice application. To better assist you, I would need to review the specific conditions and triggers you've set up for the call transfer. However, here are some general tips that might help you update your prompt to get better results: 1. **Check Triggers**: Ensure that the triggers for the transfer action are not too broad or easily activated unintentionally. They should be specific to the conditions under which you want the transfer to occur. 2. **Review Timing**: If the transfer is happening mid-sentence, you may need to adjust the timing settings. Make sure there is a clear pause or a specific verbal cue that initiates the transfer. 3. **Update Conditions**: Review and update the conditions for the transfer to be more precise. This could include checking for certain keywords, caller intent, or other specific criteria that must be met before a transfer is initiated. 4. **Test Thoroughly**: After making adjustments, test the system thoroughly to ensure that the transfer occurs as expected. You may need to do several iterations to fine-tune the behavior. 5. **Consult Documentation**: Check if there have been any updates to the documentation that might affect how transfers should be set up. 6. **Contact Support**: If you've tried these steps and are still facing issues, it might be best to contact support for more detailed assistance. If you can provide more details about how you've configured the transfer conditions, I can offer more specific advice. Otherwise, if you believe there's a technical issue with the VAPI, please ask support for more info on this.

upon testing, it seems it was defaulting to GPT 3.5T, even though the agent is set to GPT-4o mini, and that was calling the poor tool calling

Can you try once again? It should be fixed now.

yes, working since I reset the model. To clarify, I thought that if I create the Squad from dashboard and assign the assistants without changing the assistant settings, it would load the assistant as the most recent saved configuration, but when I checked settings nothing matched the assistant configuration. The model was set to 3.5 so I changed it to 4o and the tool calling started working again. Perhaps the default settings in Squads should match the base assistant to avoid confusion?

Yes, I see where the confusion is, as if we are overriding the assistant. We will get this button added or improve the UX for this one

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