The voice sometimes changes mid-conversation when we're testing it in VAPI or through a phone number. Conversations: 31/07/2024 Call ID: afdca374-7d7b-4018-880c-1639f3d37794 Time: 0:17 Main agent transfers and new agent starts speaking with distorted voice 02/08/2024 Call ID: 59ce51b6-a62c-40e1-9eea-8077bb9925ad Time: 0:09 Clear voice change from ElevenLabs voice. Sounds like user is speaking on speaker.

@JJ I'm sorry to hear that you're experiencing inconsistencies with the voice during your conversations. To ensure a smooth and consistent voice experience, it's important to check a few things: 1. Ensure that the voice settings, such as

voiceId

and

speed

, are consistently set throughout the conversation and not being altered by any part of the system. 2. Verify that there are no network or connectivity issues that might be causing the distortion or changes in voice quality. 3. Check if there are any updates or changes in the VAPI system that might affect voice consistency. If you've already checked these and the issue persists, we may need to investigate the specific calls you've mentioned. For now, could you please confirm if the voice settings are intended to be consistent throughout the entire call and if there have been any recent changes to your VAPI configuration?

Can you provide details on the website when you are going through an update or change, so we know when exactly it'll affect a demo? This is concerning for client demos

@JJ Absolutely, I understand the importance of having up-to-date information, especially when preparing for client demos. While I don't have the capability to update the website directly, I can certainly pass on your feedback to ensure that any updates or changes to the VAPI system are communicated effectively on the website. In the meantime, it's a good practice to subscribe to any available update notifications or newsletters that VAPI might offer. This way, you can stay informed about upcoming changes or maintenance windows that could impact your demos. If you need more detailed information about specific updates or changes, please ask support for more info on this. They can provide you with the most accurate and current details.

Where can I see the updates and impacts of updates?

it is a known issue and we are collecting data to reproduce this issue

@Sahil Do you have any data on which stability threshold to increase to, so we can guaranteee no distortion or filters?

0.8

When will it be fixed?

It is not an issue from our side.