As what the title says, the user will start speaking jibberish, and we're unable to understand at all. Converations: 31/07/2024 Call ID: fbdb876e-94d9-4ae6-8856-0f1b3b48e867 Time: 2:22 08/08/24 Call ID: c954ba5f-375f-4d25-9d8f-a5235cbe703f Time: 2:12

@JJ I understand that you're having difficulty with a user speaking in an unclear manner. To ensure we can assist them effectively in the future, we can save the conversation details at the end of the call using the Server URL's end-of-call-report message. This way, we'll have a record of the interaction for reference. If there's anything specific you need assistance with regarding handling the call or saving the conversation, please let me know, and I'll be glad to help!

Can't you just refer to the Call ID? I've provided the time of occurence.

reduce the temperature to 0.3.

So, I can't use KB with this? @Sahil

You can but sometimes, if KB isn't well formmated it starts sounding jibberish.