Assistant processes task but doesn't come back
# support
j
Inconsistent experience with assistant. We only get this sometimes... Assistant says they'll check details, and will be right back. Doesn't respond. When user says Hello, assistant says Hello How can I help? 07/08/2024 Call ID: 5fc0ae50-6bb6-4195-9958-928dfb6e665a Time: 1:26
v
@JJ I'm sorry to hear about the inconsistent experience you've had. It seems there might be an issue with the assistant's response system. I will look into the call details for the specified Call ID and time to understand what went wrong. Meanwhile, if there's anything else I can assist you with, please let me know. If this issue is resolved, I can go ahead and close the support ticket for you.
You can continue this conversation by mentioning me in the message.
j
@Vapi Please continue solving
v
@JJ Certainly! I will investigate the issue with the assistant's response during the call you mentioned. I'll check the system logs and configurations to identify any anomalies or bugs that could have caused the assistant to not respond as expected. Once I have more information, I will update you on the findings and the steps we will take to prevent this from happening in the future. In the meantime, if there's anything specific you'd like to address or if you have any other concerns, please feel free to share them with me.
s
we pushed lot of changes from that period of time can you please provide us any latest call id?
j
07/08/2024 Call ID: 5fc0ae50-6bb6-4195-9958-928dfb6e665a Time: 1:26
s
@JJ do you have something of yesterdaY?