hey! i have a small issue. im calling my inbound agent (i assigned the assistant i want to it), but when i call, another assistant replies. i think its from Vapi's side, not an issue from my side as i tried to remove and re-assign the assistant again What should i do?

@na3imreal Hello! I'm sorry to hear that you're experiencing issues with the assistant assignment. It sounds like there might be a mismatch between the phone number and the assistantId that's causing the wrong assistant to respond to your calls. To help resolve this, could you please confirm if the phone number you're using to call has been correctly associated with the desired assistantId on your server? VAPI will attempt to retrieve the assistant based on the caller's phone number, so it's crucial that this association is accurate. If you've already checked this and the issue persists, it might be necessary for us to take a closer look at the call logs and the configuration on our end. Please provide any relevant details or error messages you're seeing, and we'll do our best to assist you further.

Here is a screenshot of the correct agent i picked for the inbound calling https://cdn.discordapp.com/attachments/1274374161099128892/1274374829063016489/image.png?ex=66c2058b&is=66c0b40b&hm=728146bb37eaf78c670a5c951f20a83c763e8bbd9216a66b5991e13ebbcc235a&

@na3imreal I'm glad you've provided a screenshot, but as a text-based support bot, I'm unable to view or interpret images. However, I can guide you through some steps to troubleshoot the issue. Firstly, please double-check the following: 1. Verify that the assistantId in the screenshot matches the one you expect to handle the calls. 2. Ensure that there are no typos or mismatches in the assistantId. 3. Confirm that the phone number you're using to call is correctly linked to the assistantId you've set up for inbound calls. If everything seems correct on your end, it's possible that there might be a configuration issue on the VAPI platform. In this case, I would recommend reaching out to VAPI support with the following information: - The assistantId you have assigned for inbound calls. - The phone number you're using to make the calls. - The time and date of the calls where the wrong assistant responded. - Any error messages or unusual behavior you've noticed. This information will help the support team to investigate the issue more effectively. If you'd like, I can assist you in contacting support or provide further guidance on what to do next. Please let me know how you would like to proceed.

Choosing the assistant is from a dropdown so its not a typing mistake for sure while choosing the assistant. The assistant that is picking up is not the one that i picked, but its one that i already created before but not assigned to the inbound role

@na3imreal Thank you for clarifying that the assistant selection was made from a dropdown, which rules out a typing error. Since the issue persists with an unassigned assistant responding to the calls, it seems like there might be a configuration or system error on the VAPI platform. At this point, the best course of action would be to reach out to VAPI support with the details of the issue. They will be able to look into the backend configuration and determine why the incorrect assistant is being triggered. Would you like me to guide you on how to contact VAPI support, or is there anything else I can assist you with to help resolve this issue?

Can you share me your phone number id as well assistant id which you are trying to use?

should i share here?

Can you try once again?

hey @Sahil , yup still another assistant picking up

send me the phone_number_id and correct assistant id in dm

i already did before, are they wrong?

yeah, it doesn’t feel like the correct details cause nobody reported till now about this issue.