Problems with my assistant.
# support
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Hi Team, Can someone please help me? I am having issues with my assistant. My system prompt is not working. The First message works, then when I answer the opening question the system goes blank. It doesn't hang up, it just goes silent. It is like this for all of my assistants. I also checked all of my connections and no payment issues. I also checked the call logs and found no errors. This assistant is connected to a business number and needs resolving ASAP
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@davey22met I'm sorry to hear that you're experiencing issues with your assistants. It sounds like there might be a problem with the assistant's configuration or a potential bug that's causing the silence after the initial interaction. To help you resolve this issue, I'll need a bit more information: 1. Could you provide the assistant IDs for the assistants that are experiencing this issue? 2. Have there been any recent changes to the assistant's configuration or the system they are integrated with? 3. Is this issue occurring across all platforms or just specific ones? Once I have this information, I'll be able to investigate further and assist you in resolving the problem as quickly as possible.
You can continue this conversation by mentioning me in the message.
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40e7978a-93e8-43d6-a91e-0f9a4c54d688 11587b41-e4b7-4c01-b581-76ad6b2dfc50 They both send a webhook to Make and that seem to still be functioning as i'm still getting the end of call report for 40e7978a-93e8-43d6-a91e-0f9a4c54d688 I haven't changed any configurations Early this morning I created a new assistant and played around with it's configurations but not these two. I will create a new assistant with these setting and see if I have any issues with that. I appreciate you speedy response 🙂
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fixed.
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