Billing Limits Exceeded
# support
j
Under the talk with the system button, there is something that says billing limits exceeded. I clicked the link and added my card information however that is not going away and it is not allowing me to talk with the assistant. What is causing this? @User
v
message has been deleted
@jordanstubb. It sounds like you've encountered a billing-related error after exceeding your monthly usage limits. Adding your card information is a step in the right direction. However, it may take a little time for the payment to be processed and for the system to update your account status. If the error persists, it could be due to a delay in the payment processing or an issue with the billing system. I recommend checking your dashboard for any updates on the payment status, and if the problem continues, please reach out to our support team for further assistance. They will be able to look into your account details and resolve any issues related to billing. Would you like me to guide you on how to contact support or is there anything else I can assist you with right now?
You can continue this conversation by mentioning me in the message.
j
Help me contact support
v
@jordanstubb. Certainly! You can contact our support team by sending an email with the details of your issue. Please include any relevant information such as your account details, the steps you've already taken, and any error messages you've received. Here is the email address to reach out to them: [support@vapi.ai](support@vapi.ai). Don't hesitate to provide as much information as possible to help the support team understand and resolve your issue efficiently. If you need further assistance, feel free to ask.
s
can you send me your account email address in dm
s
because of no response closing this ticket.