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calls stopped speaking
# support
w
Having an issue where the phone calls just stops responding. It still shows up in the call transcription as if the assistant talked, but after the first sentence in the call it doesn’t say anything back audio wise. Using elevenlabs voice, and I’ve tried changing voices, voice providers, assistants, toggling on and off end call function etc. any tips would be greatly appreciated.
v
message has been deleted
@w12345__ I'm sorry to hear that you're experiencing issues with the call responsiveness. It sounds like you've already tried a few troubleshooting steps. Here are a few additional suggestions that might help resolve the issue: 1. Check Network Connectivity: Ensure that your internet connection is stable. Sometimes, poor connectivity can cause interruptions in voice services. 2. Review Configuration: Double-check the configuration settings for the voice provider and the assistant to ensure they are correctly set up. 3. Audio Formats: Verify that the audio format used is compatible with the ElevenLabs voice and that there are no issues with the audio encoding. 4. API Limits: Check if there are any API rate limits or quotas that you might be hitting which could cause the service to stop responding. 5. Logs and Errors: Look into the call logs for any errors or warnings that might indicate what the issue is. 6. Update SDKs and Libraries: If you are using any SDKs or libraries for integration, make sure they are up to date. 7. Contact Support: If none of the above steps work, it might be best to contact VAPI support or ElevenLabs support for more detailed assistance. If you would like, I can assist you in closing this support ticket if you feel the issue has been resolved, or if you plan to reach out to the support team for further help. Would you like me to close this ticket for you?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
b
I am having the same issue
w
I
j
@User , I'm having the exact same issue and this is preventing the assistants to respond
s
latest call_id pls
w
@User 4c164a41-66fc-42e2-926e-80f0571ceba7
j
94dd6b12-7b27-4215-889c-332fd2896917
5e4f8ce6-5f03-4c86-b83e-931e1bab123a
b
4d7f6fce-4790-4e39-a03b-a605a51b9f13
s
8dc5a0de-855d-4c6c-9aca-649062f69a40 66c768ed-db77-432e-a5bc-78a69000fc81 3722ce3a-0f3f-44cc-aed9-a1ada6044211
r
Same happening here, but you have enough call IDs...
s
@Sahil Big issue! the support bot is also freaking out!
n
Same here, have opened a ticket earlier for it.
j
@Sahil , any updates???
s
looking into it
w
Thanks
c
05339569-d108-4c96-871a-bb65aa45756b 5f3021ad-3bb7-4573-9ddb-32ae1c45896b a14248ab-fe43-4c2e-886e-b72b7aadfdca 09de7251-e8c9-43a9-8997-60303bbcd508 6efce49a-4586-4ac2-ae2a-d5bdb413a3c1 2b6b2def-da8b-4ae3-9d6f-e4819da3c0bc
s
@Osama @SteveB | IntelleSync.ai @ClaraThays
can you please check once??
whether you are still facing this issue or not.
c
I just tried and still the agent is not answering and now is worse because the agent does not say the initial message
s
@Sahil worked for me thanks
s
@ClaraThays could you try again now. Maybe it took some time to reflect the change when you tried
s
@ClaraThays can you try once again?
c
yes now it working, thank you!!
w
Mine worked for 2 calls and then now it just hangs up after the first sentance
r
Could you please provide the call ID.
w
@ruMblE Now it's working thanks - it was function calling but all fixed now
r
Glad to hear. Thanks!
w
Vapi is the GOAT
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