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Safari gives the assistant a lisp
# support
v
We're cross testing browsers and Safari seems to give our assistant a lisp. Interesting notion here is that in vapi dashboard it sounds normal, but in the actual product you can hear this. I have attached the recording here. Call ID: 7344b1e7-1f5d-43c9-9da2-8c9268ac43ac (you can't hear the lisp in the dashboard recording)
v
You can continue this conversation by mentioning me in the message.
@vainoklement Thank you for bringing this to our attention. It's quite intriguing that the lisp is present in the product environment but not in the VAPI dashboard. This could be due to differences in the audio processing or playback between the two environments. To address this issue, we might need to look into the specific configurations and integrations on the Safari browser side. It's possible that certain settings or extensions in Safari could be affecting the audio output. In the meantime, could you please provide more details about the Safari version you are using and whether this issue occurs consistently across different devices or just specific ones? Additionally, if there are any error logs or console outputs when the issue occurs, that information would be very helpful for troubleshooting. Once we have more context, we can investigate further and work towards a resolution. If the issue persists and requires immediate attention, please reach out to our support team for more in-depth assistance.
v
Versio 17.5 (19618.2.12.11.6) MacOS 14.5 on Macbook Air M1, 2020
v
Got it. Tagging @User for additional help.
v
I can see this in Safari console Ignoring settings for browser- or platform-unsupported input processor(s): audio [Error] Ignoring settings for browser- or platform-unsupported input processor(s): audio Fy (index-BFh45mzX.js:78:5641) (tuntematon funktio) (index-BFh45mzX.js:65:22947) Ff (index-BFh45mzX.js:40:87540) s (index-BFh45mzX.js:40:87744) (tuntematon funktio) (index-BFh45mzX.js:40:87804) Promise (tuntematon funktio) (index-BFh45mzX.js:40:87694) (tuntematon funktio) (index-BFh45mzX.js:78:29826)
@Vapi does that sound familiar to you?
v
@vainoklement The error message you're seeing in the Safari console suggests that there is an issue with certain audio input processor settings that are not supported by the browser or platform. This could potentially be related to the lisp issue you're experiencing, as it indicates that the audio processing might not be functioning as expected in Safari. While the specific error message doesn't immediately point to a known issue, it does give us a direction for further investigation. It's possible that the VAPI is using certain audio processing features that Safari either doesn't support or handles differently compared to other browsers. To move forward with resolving this issue, I would recommend the following steps: 1. Check if there are any updates available for Safari or the MacOS that might address compatibility issues. 2. Review the VAPI implementation on the product side to ensure it's using supported audio processors for Safari. 3. Test the assistant on other devices with the same Safari version to see if the issue is consistent. 4. If possible, try disabling any non-essential browser extensions or plugins that might interfere with audio playback. If the problem continues after these steps, it would be best to escalate this to the technical support team with the details of the error message, Safari version, MacOS version, and the specific circumstances under which the lisp occurs. They may need to examine the code and configurations more closely to identify the root cause. Please let me know if you would like me to assist you further or if you need help contacting the support team.
v
@User
s
That's a interesting check can you ask that on our next Office hour?
v
When is that?
s
Friday.
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