Is there any way to ensure the information collected previously is retained during the entirity of the call? We have a situation where the caller is giving out the dates in the beginning of the call but the assistant asks for the dates again in the middle of the call. Any suggestions on how to improve this? or is it just something we have manage with the prompt itself?

@sparasar (Sud) To ensure that information provided by the caller is retained throughout the call, you can implement context management within your voice application. This involves capturing and storing the caller's input, such as dates, in variables or a session context that persists for the duration of the call. Here are a few suggestions to improve the retention of information: 1. **Context Variables**: Use context variables to store important information like dates. Once captured, the assistant can refer back to these variables instead of asking again. 2. **Confirmation and Recap**: After collecting important information, have the assistant confirm the details with the caller to ensure accuracy and then recap the information at appropriate times during the call. 3. **Advanced Logic**: Implement logic that checks if certain information has already been provided. If the information exists in the context, the assistant should not ask for it again. 4. **State Management**: Utilize a state management system to track the flow of the conversation and the information that has been gathered at each step. 5. **Testing and Iteration**: Continuously test the voice application with different scenarios to identify and fix any issues where the assistant might be asking for information that has already been provided. If you're experiencing issues with the assistant not retaining information, it might be necessary to review and adjust the application's code or logic to ensure that the context is being managed correctly. If you need further assistance with the specifics of implementing these improvements, please ask support for more info on this.

How can we do this? "Implement logic that checks if certain information has already been provided. If the information exists in the context, the assistant should not ask for it again."

this is something has to be done using prompting logic.