VAPI endpoint in Europe?
# support
h
Hello When I call a VAPI voice assistant via Twilio Phone, a POST request is sent via webhook to https://api.vapi.ai/twilio/inbound_call. I then discovered in the Twilio LOGs that the URL lands in the following AWS region in USA, which means over 840ms latency: <Stream url='wss://aws-us-west-2-production2-phone-call-websocket.vapi.ai . Does anyone know if it has a VAPI endpoint in Europe?
v
@Heinz Hello! Yes, VAPI does have endpoints in Europe which can help reduce latency for your voice assistant calls. To ensure that your Twilio phone calls are routed through a European endpoint, you would need to configure your Twilio webhook to point to the appropriate VAPI URL that serves the European region. If you need assistance with finding the specific European endpoint URL or configuring your Twilio webhook, please let me know, and I'd be happy to help you with that!
You can continue this conversation by mentioning me in the message.
j
Chiming in as this is relevant for me, too.
@User please respond here, thank you!
s
No, we don't have any endpoint on europe
j
Do you plan to implement one in the near future?
h
how do you gain GDPR compliance?
It shouldn't be to difficult to deply a VAPI phone websocket on a AWS Region in Europe, right?
s
Please join the OH and get your question answered https://discord.gg/Q4kmWaKq?event=1288127751869431950 @jooles
h
Thank you for the answer. Pleas provide the Euuropeam VAPI Endpoint
Thx. Could you pls provide the European VAPI Enpoint URL.
v
@Heinz I apologize for any confusion earlier. If you're looking for the European VAPI endpoint URL to reduce latency for your voice assistant calls, you can typically find this information in the VAPI documentation or by contacting VAPI support directly. Since I don't have the specific European endpoint URL available to provide, I would recommend visiting the VAPI support page for further assistance: [Support - Vapi](https://docs.vapi.ai/support). The support team should be able to provide you with the necessary details for the European endpoint and guide you on how to configure your Twilio webhook accordingly. If you have any other questions or need further assistance, please let me know!
h
@Sahil Hi Sahil, the link is not valid anymore. Do you know, where to get the European VAPI Endpoint URL?
How can I reach the Support Team? Is there a Ticket system,or coud you open a Support Ticket pls.
v
@Heinz I apologize for the inconvenience. To reach the VAPI support team and inquire about the European endpoint or any other questions, you can use the following link to access the support page: [Support - Vapi](https://docs.vapi.ai/support). If the link is not working or you are unable to access the support page, it's possible there may be an issue with the website. In that case, please try again later or look for alternative contact methods such as an email address or phone number that may be provided on the VAPI home page or in any official documentation you have. Regarding opening a support ticket, as a support bot, I don't have the capability to directly open support tickets for you. However, the VAPI support page typically provides users with the option to submit a ticket or contact the support team through a form or direct contact method. If you need further assistance or have additional questions, please let me know, and I'll do my best to help!
h
#1245660177953194066 I'm looking for the European VAPI endpoint URL to reduce latency for my voice assistant calls. Please advise.
t
@Sahil or any body from Vapi team, could you guys help me to test the Indian Telephony provider (Exotel) with my Vapi Assistant
s
@tushar pandey can you DM me?
10 Views