@MB
To enable the AI to use a knowledge base to answer FAQs or other information when using blocks, you would typically follow these steps:
1. **Integrate the Knowledge Base**: Ensure that your voice application has access to a knowledge base. This could be a database, a set of documents, or an API that contains the information you want the AI to use.
2. **Parse User Queries**: Implement a mechanism to understand and parse user queries to identify when they are asking for information that could be answered using the knowledge base.
3. **Query the Knowledge Base**: Once a relevant query is identified, the AI should query the knowledge base to retrieve the information. This could involve keyword matching, natural language processing, or other search techniques.
4. **Format the Response**: After retrieving the information, the AI should format it into a user-friendly response. This may involve summarizing the information or converting it into a format that is easy to convey through voice.
5. **Optimize with AI**: If you're using an AI model, you can train it to better understand the context of the questions and provide more accurate answers by using examples from the knowledge base.
6. **Test and Iterate**: Continuously test the system with a variety of FAQs to ensure that the AI is correctly using the knowledge base to provide accurate and relevant information. Iterate based on user feedback and performance.
If you have a specific voice API or platform in mind, you may need to follow their documentation for integrating a knowledge base with their system. If you need assistance with a particular voice API or have any other questions, please let me know!