Hello Vapi Team #1245660177953194066 I previously used the SynthFlow platform, where I could create prompts for my AI agents exactly how I needed them to behave. This included specifying their script, tone, personality, company details, FAQs, and more. The agents performed as expected, and when extra knowledge was required, I could easily integrate URLs as a knowledge base, allowing the AI to pull information directly from websites. A few days ago, I switched to VAPI, and while I’ve essentially copied the same AI agents over, they are performing quite differently. In particular, they are sometimes ignoring instructions, not following prompts as designed, and failing to maintain pauses. I would like to understand why this is happening?? 2. today, I used Cartesia instead of 11Labs to test if response speed could improve, and while the responses were faster, at the very start of the conversation, there was a loud beeping sound. It occurred immediately after I asked a question, resembling an old-school fax machine noise. I would appreciate it if you could explain why this happened?? Thanks in advance…

@Exideus_Systems Hello! I'm sorry to hear that you're experiencing issues with your AI agents after transitioning to VAPI. Let's address your concerns one by one: 1. Regarding the difference in performance of your AI agents, it's possible that the behavior you're observing is due to differences in how VAPI processes and executes prompts compared to SynthFlow. VAPI has its own set of guidelines and functionalities that might require adjustments to your existing scripts. To ensure your prompts work as intended, you might need to review the Building Blocks of Effective Prompts, Task Breakdown, and Controlling Response Timing sections in our documentation. These sections can provide insights into how to structure your prompts for optimal performance on VAPI. 2. As for the beeping sound you encountered when using Cartesia, this is not a typical feature or expected behavior. It could be an issue with the integration or a bug. I would recommend checking the integration settings for any misconfigurations that might cause such an issue. If everything seems correct, it might be best to report this to our support team so they can investigate further. If you need more detailed assistance or wish to report the beeping issue, please don't hesitate to reach out to our support team for more info on this. We're here to help you get the best out of VAPI!

I just triggered a live call for the first time through a contact form, and unfortunately, the assistant’s performance was quite poor. It took a long time to respond, and sometimes there were noises as if the assistant was typing a number on a keypad. How can this be fixed? How can the assistant’s performance be improved?

@Exideus_Systems I'm sorry to hear that your first live call experience with VAPI didn't go as smoothly as expected. Let's address the issues you've encountered: 1. **Delayed Responses**: The latency in response time could be due to various factors, including network issues, server load, or the complexity of the AI model being used. To improve this, you can check your network connection, ensure that your server resources are sufficient, and optimize your AI model to be more efficient if possible. 2. **Noises During the Call**: The noises resembling keypad typing could be due to feedback or interference on the line. This might be a technical issue with the audio processing or the call setup. To resolve this, you can check the audio input and output settings, ensure there's no background noise that could be picked up by the microphone, and test the call in a controlled environment. If these suggestions do not resolve the issues, it would be beneficial to gather more information about the specific circumstances of the call and reach out to our support team for a more in-depth investigation. They can help identify the root cause and provide a solution to improve the assistant's performance. Would you like me to assist you in contacting support or provide you with guidance on how to optimize your AI model?

Yes

@Exideus_Systems As a support bot for VAPI, I don't have access to future integration plans or updates. However, integrating real-time answering capabilities from OpenAI or any other advanced AI service would depend on the needs of the platform and the demand from users like yourself. If there's a significant interest in such a feature, it's something that the VAPI development team might consider. For the most accurate and updated information on upcoming features or integrations, please reach out to our support team. Would you like me to help you get in touch with support for more information on potential integrations with OpenAI?

I Trytouse the Blocks bei my question is if I’m using the Blocks where will I be abletoat zum Charakteristik Information about the Company. Information about the Personality of the AI Agent Unique Selling Point of the Company. Etc. etc. ? My abletoat some Knowledge base Anywhere oris this is not available with blocks?

@Exideus_Systems Absolutely, you can incorporate characteristic information about your company, the personality of the AI agent, and unique selling points within the blocks when using VAPI. Here's how you can do it: 1. **Company Information**: You can create specific blocks that contain information about your company. These blocks can be triggered when users ask questions related to your company's background, mission, values, or any other characteristic details. 2. **AI Agent Personality**: To define the personality of your AI agent, you can craft responses within the blocks that reflect the tone and style you want your AI to convey. This could include being formal, friendly, humorous, or any other personality trait you wish to embody. 3. **Unique Selling Points (USPs)**: You can also create blocks dedicated to explaining your company's USPs. These blocks can be designed to highlight what sets your company apart from competitors and can be triggered when users inquire about what makes your company special. 4. **Knowledge Base Integration**: If you want to add a Knowledge Base to provide more detailed and dynamic responses, you can integrate it with VAPI. This allows your AI agent to pull information from a predefined set of documents or URLs, ensuring that it can answer questions with the most accurate and up-to-date information. If you need to add a Knowledge Base or require assistance with setting up your blocks to include company characteristics, personality, and USPs, please let me know, and I can guide you through the process or direct you to our support team for further assistance.

How Can I at the Knowledge Base when I’m using the Blocks Mode?

@Exideus_Systems To add a Knowledge Base when using the Blocks mode in VAPI, you'll typically need to follow these steps: 1. **Prepare Your Content**: Gather all the information you want to include in your Knowledge Base. This could be FAQs, company information, product details, etc. 2. **Structure Your Data**: Organize your content into a structured format that can be easily accessed and understood by the AI. This could be in the form of documents, databases, or web pages. 3. **Integrate Your Knowledge Base**: Depending on the capabilities of VAPI, you may need to use an API or a built-in feature to connect your Knowledge Base with the Blocks. This could involve specifying URLs or uploading documents directly into the system. 4. **Configure Blocks to Use Knowledge Base**: Within the Blocks mode, you can create specific blocks that are designed to query the Knowledge Base. When a user asks a question that requires information from the Knowledge Base, the AI can trigger these blocks to retrieve and provide the relevant information. 5. **Test and Refine**: After setting up your Knowledge Base, test it to ensure that the AI can pull the correct information and that the integration works seamlessly. Make adjustments as needed to improve accuracy and performance. If you need specific instructions on how to integrate a Knowledge Base with VAPI using Blocks, or if this feature requires assistance from our support team, please let me know, and I'll be happy to help further or direct you to the appropriate resources.

Look I’m in the Workflow from the Blocks and it, was Following every Stepp for exactlyone time? And now it’s one hundred pro Cent not working Anymore attitude and the Agent is not Following the Steps Another know why

@Exideus_Systems It sounds like you're experiencing an issue where your AI agent followed the workflow correctly once but is now not adhering to the defined steps in the Blocks mode. This could be due to a few reasons: 1. **Configuration Error**: There might be a misconfiguration in the Blocks that's causing the workflow to not trigger correctly after the first time. 2. **State Management**: If your Blocks workflow relies on maintaining state or context from one interaction to the next, there could be an issue with how the state is being managed or stored. 3. **Technical Glitch**: Sometimes, technical glitches or bugs can cause unexpected behavior. This could be a temporary issue that resolves itself or something that requires intervention. 4. **Limitations or Changes**: If there have been any updates or changes to the VAPI platform, there might be new limitations or requirements that are affecting your workflow. To resolve this, you can try the following steps: - **Review the Configuration**: Double-check the Blocks configuration to ensure that all conditions and triggers are set up correctly. - **Test with Simple Workflow**: Simplify the workflow to a basic level to see if it works consistently, then gradually add complexity. - **Check for Updates**: Look for any platform updates or changes that might affect how the Blocks operate. - **Restart or Reset**: Sometimes, restarting the system or resetting the workflow can clear any temporary issues. If these steps do not resolve the problem, it would be best to reach out to VAPI support for a more detailed investigation. They can help diagnose the issue and guide you on how to fix it. Would you like me to assist you in contacting support, or is there anything else I can do to help you right now?

Yes I would like you to contsct the support!

@Exideus_Systems Sweet. Have a great day!