the bot is not calling my tools
# support
r
The bot is not call my tools defined in my assistant
v
@Raph I'm sorry to hear that you're experiencing issues with your tools not being called. Could you please provide me with more details about the tools you're trying to use and the specific problems you're encountering? This will help me assist you more effectively.
You can continue this conversation by mentioning me in the message.
a
I am running into this same problem. I had a few agents that had working tool calls and over the last couple of days the tools stopped being called. I've tried removing my entire prompt aside from the tool calling aspect and it still rarely calls the tools. If I specifically ask to call the tool by name over voice when testing it does call it, so it can be called, it just doesn't understand when for some reason. Any help on this would be fantastic
r
@User @User any help with that ? It's a real issue ..
s
+1, same issue here @User
s
share call id with expected vs actual response during the call.
r
Hi. I don't have the callid. Has the issue been resolved in general ?
s
@Raph this i not an issue your missing something, w/o call id i cannot help.
a
I am having the same issue. Call ID: f91e7ea5-599c-4c67-a7ff-47becc115e9c Assistant ID: 1e14e22f-39f0-400a-85e6-0d063eee6b42 As you can see from the first attached image I'm trying to be very clear to ask a question and then call the desired tool. I used to have a shorter prompt for this task and it called the tool correctly. My tool is a Make.com scenario and it never ran on the Make side of things (see 2nd image). https://cdn.discordapp.com/attachments/1295448055419502653/1296921675203612784/90757787-2DD8-4F32-BEBB-0DF358B0B81D.png?ex=67140bef&is=6712ba6f&hm=2e5cb73d56c7f00e2b51d133a58809d60c77089b422f1120952f97820ebec02b& https://cdn.discordapp.com/attachments/1295448055419502653/1296921675467849799/ABE218E4-BB46-42BC-9E37-768029D01572.png?ex=67140bef&is=6712ba6f&hm=1a02b52a15bb705d9ffe6a5860298d09e850b8efa0d55b22c25e6392a16c674a&
If you need any more info please let me know.
r
Can you check for example for this call id ? d8eac419-dfcc-430f-acc8-0953e11b4f70. Thanks
s
please create another support ticket.
r
you sent me a movie ...
what do you mean by that ? I am using the dashboard
t
lol
s
Remove all KBs from your bot and the tool calls will start working again
v
what do you mean by KBs??
s
@Raph just checking in, I hope this is resolved now?
r
honestly, I couldn't wait so I went with Retell meanwhile but I will try again and let you know. But you said that I was not calling the tool correctly. Can you elaborate on that ?thanks
also do you know if there is a way to choose vapi servers location to be in EU since my callers are from france
s
no as of now we don't have that option.
you need to explicitly call your tools such as
Trigger the <tool_name> with input_parameters
r
you mean in the general prompt ?
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