Assistant Not Transferring Calls
# support
s
Hey there! Running into an issue where my assistant is not transferring calls to the specified number. In the call logs it says it performed the transfer call function to the specified number, but it just hangs up the call. Before when I set this up with another assistant, I did not have this issue. Yet now I am. I tried different phone number types (landline and mobile), same result for both. Here are the call ids: 9ee866f1-6808-4fb9-951f-e666f7227662 d42a68db-0a4a-4c8f-a713-067e7d410f34 22ce825b-6b84-42e0-a2f0-e2f4f45fb1da 4bcb27cf-bdd1-4865-b6ab-17fb7a82442d bf774d99-ac74-4e39-a3c9-003724ada79c
v
@Shmiggy I'm sorry to hear you're experiencing issues with the call transfer function. To assist you better, I'll need to check a few details. Could you please provide the forwardingPhoneNumber that you've set up on your assistant? This will help me investigate the issue further.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
Those numbers can be found in my call ids i provided ^^^^^^^^^^
@User ?
s
check in your twilio console if following callid CAe55521723158862dc93978a802493b42 is marked as spam?
s
Heres a screenshot of what i see in my Twilio console for all the numbers I tested with / call ids of those test calls. Is this an issue within Twilio do you think? If so, sorry for bothering you on this / thank you for helping me troubleshoot and point me in the right direction.
@Shubham Bajaj
s
you can see the failed message
and you can see the error reason over there
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