After the first message agent doesn't respond
# supportm
MB
10/15/2024, 4:20 PMAgent starts with first message but then doesn't respond to anything I say
Call IDs:
e13b66f4-0299-4c39-ae35-5cfd4f6c807b
fd4098c8-a1a5-4d32-a941-57ec5d667d5d
a045fc29-168c-4683-a19e-1572514b596d
Agent Id:
27134479-de61-45e0-a6c3-7014443f0d7d
MB
10/15/2024, 4:21 PM@Sahil need help here please as my agent is completely unresponsive
v
Vapi
10/15/2024, 4:22 PM@MB
I'm sorry to hear that you're experiencing issues with the agent not responding after the initial message. Let's look into this right away. Could you please provide me with more details about what happened during the calls? This will help me understand the situation better and assist you accordingly.
Vapi
10/15/2024, 4:22 PMYou can continue this conversation by mentioning me in the message.
a
AiTitus :)
10/15/2024, 4:31 PMAre you using Transient agents or a VAPI agent you admin via the dashboard?
AiTitus :)
10/15/2024, 4:31 PMMight want to make sure the prompt for the agent is being loaded.
m
MB
10/15/2024, 4:46 PMUsing Vapi agent via dashboard @User
a
AiTitus :)
10/15/2024, 4:46 PMok cool do you have a prompt can you screenshot your dashboard?
AiTitus :)
10/15/2024, 4:47 PMwhat transcriber do you have what language is being spoken/transcribed?
AiTitus :)
10/15/2024, 4:47 PMhas it worked in the past and stopped working or always not worked?
MB
10/15/2024, 4:48 PMHave a prompt, but even when using Vapi blocks the same thing happens
a
AiTitus :)
10/15/2024, 4:48 PMtry. simple prompt like "You are a pirate and will answer my questions" to see if that works
AiTitus :)
10/15/2024, 4:48 PMalso remove the KB and start from base and see if it at least works there
AiTitus :)
10/15/2024, 4:48 PMthen start to add things back in
AiTitus :)
10/15/2024, 4:49 PMalso for transcriber (speech to text) what are you using and what language is being spoken?
m
MB
10/15/2024, 4:50 PMUsing deepgram, Nova 2 general, en
a
AiTitus :)
10/15/2024, 4:51 PMok cool and speaking EN too correct? i find if i speak another language with the wrong transcriber it wont work well
AiTitus :)
10/15/2024, 4:51 PMok so update the prompt to the simple one and then see if at least the agent responds when you test, also remove the KB
m
MB
10/15/2024, 4:55 PMYeah speaking EN-GB, after removing the knowledge base it works
MB
10/15/2024, 4:56 PMDo you know why it won't work with the KB?
a
AiTitus :)
10/15/2024, 4:56 PMok so we know the KB may be the issue.
AiTitus :)
10/15/2024, 4:57 PMMaybe the KB file is corrupted? it noticed its a PDF
AiTitus :)
10/15/2024, 4:57 PMtry another PDF with some details in it, very simple, and see if it finds those details
AiTitus :)
10/15/2024, 4:57 PMnarrow down from the PDF, where did you ge tthe PDF does it have anything strange about it?
m
MB
10/15/2024, 5:06 PMYeah it's a PDF
s
Shubham Bajaj
10/16/2024, 11:55 AM@MB try using other LLM provider or use assistant except blocks.
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