Can't use Azure API credentials in vapi
# support
v
You can continue this conversation by mentioning me in the message.
@dean.vidic.2024.tx I'm sorry to hear that you're experiencing issues with using your Azure credits on the VAPI dashboard. To assist you better, could you please confirm if you have already linked your Azure account with your VAPI account? If not, you may need to do so in order to use your Azure credits. If you have already linked your accounts and are still facing this issue, it might be a temporary glitch or a configuration problem that needs further investigation. In the meantime, please ensure that your Azure subscription is active and that you have the necessary permissions to allocate resources. If everything seems to be in order on the Azure side, I recommend reaching out to VAPI support for more detailed assistance. They can help you troubleshoot the issue and get your credits working as expected. If you need any further assistance or have additional questions, please let me know!
@Vapi @Shubham Bajaj @Shubham7535 Bot didn't help me much, please let me know how can I use my Azure credits inside vapi.
v
@dean.vidic.2024.tx I apologize for any confusion earlier. To use your Azure credits with VAPI, you would typically need to follow these steps: 1. **Link Azure with VAPI**: Ensure that your Azure account is linked with your VAPI account. This process usually involves providing your Azure subscription details within the VAPI dashboard. 2. **Configure Billing**: In the VAPI dashboard, navigate to the billing section and select the option to use Azure credits for billing, if available. 3. **Verify Subscription Status**: Make sure that your Azure subscription is active and has available credits. If your subscription status is past due, you'll need to resolve any outstanding balance. 4. **Check VAPI Documentation**: Refer to VAPI's official documentation or help resources for any specific instructions on integrating Azure credits with their service. 5. **Contact Support**: If you're unable to find the option to use Azure credits within the VAPI dashboard, or if you encounter any issues during the process, it's best to contact VAPI support directly for assistance. If you need help with any of these steps or require further clarification, please let me know, and I'll do my best to assist you.
d
@Vapi I checked all of the above but there must be a glitch. Who should I turn to for this?
v
@dean.vidic.2024.tx If you've gone through all the necessary checks and still believe there is a glitch preventing you from using your Azure credits with VAPI, the best course of action is to reach out to VAPI support directly. They will have the tools and access required to investigate the issue further and provide a resolution. You can contact VAPI support through the following channels: - **Support Ticket**: Submit a support ticket through the VAPI dashboard. - **Email**: Send an email to the VAPI support team detailing the issue. - **Live Chat**: If available, use the live chat feature on the VAPI website for immediate assistance. When contacting support, be sure to provide: - A detailed description of the problem. - Any error messages you are receiving. - The steps you have already taken to try to resolve the issue. VAPI support should be able to guide you through the process of resolving the glitch and ensuring that you can use your Azure credits as intended. If you need assistance in contacting support or have any other questions, please let me know.
d
No one supports through email or tickets, I just get the link to join discord and there's no one here to help me out
@Vapi No one supports through email or tickets, I just get the link to join discord and there's no one here to help me out
v
@dean.vidic.2024.tx I'm truly sorry to hear that you're having difficulty getting the support you need. It can be frustrating when you're not able to find assistance through the usual channels. If the standard support options are not yielding results, here are a few alternative steps you can take: 1. **Discord Community**: If you've been directed to join a Discord server, it's possible that the community there may be able to help. Try asking your question in the relevant channel. Often, other users or community moderators can provide valuable assistance. 2. **Social Media**: Reach out to VAPI through their social media platforms. Companies often respond to public messages or direct messages on platforms like Twitter, LinkedIn, or Facebook. 3. **Forums or Q&A Sites**: Look for forums, Q&A websites, or user groups related to VAPI where community members or experts might be able to help. 4. **Direct Contact**: If there is a phone number or a direct contact method available for urgent support, consider using it to get in touch with a representative. 5. **Persistence**: Sometimes, it may take multiple attempts to get through to support. Keep trying the email or ticket system, as support teams can be busy and may take time to respond. If you've exhausted all these options and still need help, please let me know, and I will do my best to assist you further.
d
@Vapi what's vapi's direct phone number?
v
@dean.vidic.2024.tx Please ask support for more info on this.
s
@dean.vidic.2024.tx is it resolved now?
d
No it's not. I suggest you and I get together with Microsoft support team and sort this out.
@Shubham Bajaj No it's not. I suggest you and I get together with Microsoft support team and sort this out.
@Shubham Bajaj If you're busy let me know which one of your colleagues can help me out with this so I can set up a meeting with him and Microsoft team and sort this out. I have to start scaling this pretty soon and push my business.
s
@dean.vidic.2024.tx check your DM>