"grant the assistant permission"?
# support
e
Is there such a thing? I never heard of that before and I've been basically working on the same app for awhile now. I was trying out my Assistant with my bother and few friends over the weekend and it was fine, from a link I shared directly from my phone. I basically copied the link and emailed it to myself and it worked fine for a bunch of interactions. However, a day after I tried to access the "exact same link" and it would not work. Someone mentioned I need to "grant the assistant permission". Why would this change from one day to the next, and what could have caused this? It wasn't an issue of credit/funds in the account, so what caused it? Thanks!
v
@Elastic It sounds like you're experiencing an issue where a link to your Assistant worked initially but then stopped functioning the next day. There could be several reasons for this change: 1. **Session Expiration**: If the link was tied to a session that has a limited lifespan, it might have expired. 2. **Permission Changes**: Permissions or access controls associated with the Assistant or the hosting service might have been updated, intentionally or unintentionally. 3. **Service Updates**: The service hosting the Assistant might have undergone updates or maintenance that affected the link's validity. 4. **Link Alteration**: The link could have been altered or corrupted when it was copied or shared. 5. **Cache Issues**: Browser or server cache might have stored the working state of the link, which got cleared later on. 6. **Network Issues**: There could have been temporary network issues affecting the service's availability. To resolve this, you should check the following: - Verify that the link is still correct and has not been altered. - Check if there are any expiration policies on links or sessions for your Assistant. - Review any recent changes to permissions or access controls. - Look for any service updates or maintenance announcements from the platform hosting your Assistant. - If the issue persists, you may need to contact support for more detailed troubleshooting. If you need further assistance or if there's anything specific you'd like me to do to help you resolve this issue, please let me know!
You can continue this conversation by mentioning me in the message.
s
@Elastic can you be more clear here, and share details in brief.