From 14th October, 2024 we are noticing a degradation in the quality of the transcriptions generated even though the users are being super clear. We are using Nova 2 from Deepgram as our transcriber.

@Aishik I'm sorry to hear that you're experiencing issues with the transcription quality. To address this, we can take a few steps: 1. **Check for Updates**: Ensure that your Deepgram SDK or API integration is up-to-date. Sometimes, performance improvements and bug fixes are included in the latest versions. 2. **Review Configuration**: Verify that the transcriber is correctly configured with the Nova 2 model and the correct language setting, in this case, English. 3. **Audio Quality**: Although you mentioned that users are being clear, it's still important to check if there have been any changes in the audio quality or format that might be affecting the transcription service. 4. **Deepgram Support**: If the above steps don't resolve the issue, it might be helpful to reach out to Deepgram's support team. They can provide more detailed insights into any potential issues with the Nova 2 model or if there have been any changes in the service that could affect transcription quality. 5. **Provider Keys**: Double-check that your provider keys are correctly set and have not expired or been revoked. If you need assistance with any of these steps or further troubleshooting, please let me know, and I'll be happy to help!

there is a huge difference over the past 2 days

@Aishik / @Harpal as @Sahil Mentioned yesterday we have forwarded your problem with deepgram we will update you once we hear a response from their side.

the Deepgram service is now completely degraded. Any update on this?

@Harpal there is partial outrage on deepgram's send soon it will be fixed.