How to make AI bot handle IVR system?
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o
I need to create ai bot to handle IVR of the agents. Please let me know how to do this.
v
@Oldhand Creating an AI bot to handle IVR (Interactive Voice Response) for agents involves several steps. Here's a high-level overview of the process: 1. **Define the IVR Flow**: Outline the conversation flow for the IVR system, including greetings, menu options, and responses based on user input. 2. **Create the Assistant**: Use the VAPI to create an assistant that will manage the IVR interactions. You'll need to make a POST request to the Create Assistant endpoint. 3. **Design the Dialog**: Script the dialog for the assistant, including the questions it will ask and the responses it will provide. This will involve creating intents and entities to understand user input. 4. **Integrate with Telephony**: Connect your AI bot with telephony infrastructure so it can handle voice calls. This might involve setting up SIP trunks or integrating with existing telephony systems. 5. **Test and Train**: Before going live, test the IVR system thoroughly to ensure it handles a variety of user inputs correctly. Train the AI with more data as needed to improve its accuracy. 6. **Deploy**: Once testing is complete, deploy the IVR system for live interactions with callers. 7. **Monitor and Update**: Continuously monitor the performance of the IVR system and make updates to the dialog and flow as necessary to improve the user experience. If you need specific guidance on how to use VAPI to create the assistant or any other technical details, please let me know, and I can provide more detailed instructions or direct you to the appropriate resources.
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s
use the dtmf tool with
Copy code
json
{
tools: [{type: "dtmf"}]
}
[example] use the dtmf tool with 12345
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